Customers

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Former Ofgem director appointed as chair of CEG at SPEN

John Howard has been appointed as the chair of SP Energy Networks new RIIO-ED2 Customer Engagement Group (CEG).

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Northern Gas Networks running 'heating for health' trial

Northern Gas Networks and National Energy Action are running a year-long trial to find out if warmer homes can improve health and wellbeing.

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Customers overcharged by £24bn due to regulator error, Citizens...

Regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past 15 years, according to research carried out by Citizens Advice.

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Keeping our options open

Casey Cole, managing director of Guru Systems, discusses the need for the heat network sector to unpick the relationship between systems and service providers to create more competition.

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Halliwell appointed customer champion at Electricity North West...

Jeff Halliwell has been appointed as Electricity North West's first ever independent customer champion.

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Ofgem visits SGN's Paisley depot

SGN recently welcomed visitors from energy regulator Ofgem to its Paisley depot.

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Protecting customers

Lily Frencham, senior policy manager at the Association for Decentralised Energy, on why the CMA and industry agree that customer protection is imperative.

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Understanding costs

John Parsons, networks portfolio manager at BEAMA and a Network editorial board member, looks at the subject of network charging.