Utility Week Customer Summit
With customers at the heart of the utility industry's rapid and disruptive transformation, the future success of energy and water companies alike depends on their ability to successfully combine robust service provision with innovative ways to connect with customers. The 2020 Utility Week Customer Summit provides the only dedicated meeting place for forward-thinking customer professionals across the UK's utilities.
Former Ofgem director appointed as chair of CEG at SPEN
John Howard has been appointed as the chair of SP Energy Networks new RIIO-ED2 Customer Engagement Group (CEG).
Northern Gas Networks running ‘heating for health’ trial
Northern Gas Networks and National Energy Action are running a year-long trial to find out if warmer homes can improve health and wellbeing.
Customers overcharged by £24bn due to regulator error, Citizens Advice claims
Regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past 15 years, according to research carried out by Citizens Advice.
Keeping our options open
Casey Cole, managing director of Guru Systems, discusses the need for the heat network sector to unpick the relationship between systems and service providers to create more competition.
Halliwell appointed customer champion at Electricity North West
Jeff Halliwell has been appointed as Electricity North West's first ever independent customer champion.
Utility Week Energy Customer Conference
Utility Week's Energy Customer Conference is the only dedicated event for B2C and B2B customer professionals within energy retailers and networks. Join us to explore the implications of the latest energy price regulations and licence review with Ofgem, gain practical insights from Scottish Power on digital transformation to enhance customer experience and network and collaborate with 150+ industry leaders to share knowledge on developing successful partnerships.
Ofgem visits SGN’s Paisley depot
SGN recently welcomed visitors from energy regulator Ofgem to its Paisley depot.
Lily Frencham, senior policy manager at the Association for Decentralised Energy, on why the CMA and industry agree that customer protection is imperative.
John Parsons, networks portfolio manager at BEAMA and a Network editorial board member, looks at the subject of network charging.
Putting customers at the heart of RIIO2
Continuing our series of exclusive contributions from Cadent, Richard Court - head of regulation and external affairs - tells Network why Ofgem's RIIO2 framework consultation is at a critical stage.
Building relationships with network customers
Paul Bircham, commercial strategy and support director at Electricity North West, talks about how the company is building relationships with network customers.
SSEN partners with NHS Highland to help customers
Scottish and Southern Electricity Networks (SSEN) and NHS Highland have been working together to ensure that customers who require extra assistance to live independently at home this winter are aware of the Priority Services Register (PSR).
Utility Week Energy Customer
The Utility Week Energy Customer Conference is the only dedicated event for B2C and B2B customer professionals within energy retailers and networks.
Northern Powergrid sees massive priority services growth
Northern Powergrid has seen a surge in signups for its priority services register, adding around 235,000 customers to the list in the year to the end of March.
Heat loss headaches
Defining heat losses as percentages misses the point of network optimisation. Casey Cole explains why.
Vehicle branding used to drive awareness of 105
Northern Powergrid has added the power cut 105 number to more than half of its fleet to drive up awareness of the free to call service.
National Grid Gas Distribution singled out for service failures
National Grid Gas Distribution (NGGD) is the only gas distribution network (GDN) which failed to meet its customer satisfaction targets in 2015-15, according to a report published by Ofgem today.
The customers’ choice
The heating solution of tomorrow cannot risk leaving more consumers at risk of fuel poverty.
Gas network achieves pinnacle of customer service
Wales and West Utilities (WWU) has become the first gas network to be certified for accreditation for helping its vulnerable customers.
UKPN boosts protection for vulnerable customers
UK Power Networks has revealed its plan to introduce a new "emergency pack" for vulnerable customers to use in the event of a power cut.
LCNI: clarity, collaboration, and customer
Scottish and Southern Electricity Network's Stewart Reid draws out his top three themes from this year's Low Carbon Networks Conference.
Northern Powergrid increases online access with audio service
Distribution network operator Northern Powergrid has made accessing its website easier for customers by including the new Browsealoud service, which offers guided audio narration.
A leap forward in heat trust
The introduction of a new calculator for consumers on heat networks will transform transparency and enable growth in the sector, says Casey Cole.
Northern Powergrid launches new look website
Northern Powergrid has launched a new look website based on feedback from its customers across the North East, Yorkshire and northern Lincolnshire.
New kid on the block: an interview with Peter Emery
Peter Emery, chief executive of Electricity North West, talks to Network about industry innovation structures and DNO reward.
Three customers excluded from power cut service
Customers of the mobile operator Three have been excluded from the new 105 power cut service at launch.
105 is live: The network’s emergency number
Reporting a power cut has been made as easy as possible with the introduction of a new three-digit number.
National 105 power cut number launched
Electricity network distributors have joined forces to launch a new three-digit national number to make it easier for customers to contact their local distributor and report power cuts and damage to power assets.