Utility Week Customer Summit

With customers at the heart of the utility industry's rapid and disruptive transformation, the future success of energy and water companies alike depends on their ability to successfully combine robust service provision with innovative ways to connect with customers. The 2020 Utility Week Customer Summit provides the only dedicated meeting place for forward-thinking customer professionals across the UK's utilities.

You can hear from expert speakers including:
 
Chris Lovatt, Managing director, residential, E.ON
 
Eileen Brown, Customer experience director, Northern Gas Networks
 
Rebecca Dibb-Simkin, Marketing and product director, Octopus Energy
 
Jo Mayes, Customer operations director, Business Stream   
 
Zoe Burns-Shore, Director of customer experience, Yorkshire Water
 
Nish Dattani, Managing director, First Business Water 
 
 
Join 300+ customer professionals from the UK’s largest utilities across the two days to:
 
 
Hear how you can move to a customer centric culture within your company
 
Gain insight on customer service trends for the 2020s
 
Understand whether collaboration is going far enough in supporting vulnerable customers
 
Ensure you are delivering real value to your customers

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