LCNI: clarity, collaboration, and customer
LCNI: clarity, collaboration, and customer Read More »
customers
Keeping our options open
A key criticism of heat networks is that they are natural monopolies. This is also the case for electricity distribution and gas and water networks, hence their regulated profits.
Keeping our options open Read More »
Heat loss headaches
Losses that go unchecked can easily double the cost of heat on the network, but while everyone agrees it’s hugely important to limit losses, the approach we currently take to heat loss is damaging the performance of our networks. Let me explain.
Heat loss headaches Read More »
Halliwell appointed customer champion at Electricity North West
He will establish and chair the power network’s new customer engagement group, scrutinising how effectively the company engages with its customers and ensuring their voices are heard and represented in its business plans.
Halliwell appointed customer champion at Electricity North West Read More »
Gas network achieves pinnacle of customer service
WWU met the requirements of the voluntary British Standard 18477 after a five day audit that involved more than 40 interviews with WWU staff from across the business to ensure its processes and practices were of the “highest standards” in helping and signposting vulnerable customers.
Gas network achieves pinnacle of customer service Read More »
Former Ofgem director appointed as chair of CEG at SPEN
The next price control period, RIIO-ED2, starts in 2023 and the company is forming the CEG to oversee the development of its next business plan, which will be submitted to the energy regulator, Ofgem, for approval in 2021.
Former Ofgem director appointed as chair of CEG at SPEN Read More »
Customers overcharged by £24bn due to regulator error, Citizens Advice claims
Citizens Advice is calling for companies to return some of this to customers through a rebate on their bills and for regulators to stop this happening again.
Customers overcharged by £24bn due to regulator error, Citizens Advice claims Read More »
Building relationships with network customers
Over recent weeks the spotlight has been shining brightly on the energy industry, from price caps to renationalisation to calls for a state-owned energy company in Scotland.
Building relationships with network customers Read More »
A leap forward in heat trust
Customers living on heat networks across the UK will now be able to compare their annual heating and hot water costs with alternative heating systems using Heat Trust’s Heat Cost Calculator.
A leap forward in heat trust Read More »