Ofgem’s RIIO-1 electricity framework too lax, says NAO
Consumers paid too much for their electricity during the RIIO-1 price control period after Ofgem set performance targets for the network companies too low and allowed them over-generous cost budgets, according to the National Audit Office (NAO).
SSEN turns to Just Eat for power cut customers
Households in the southern England licence area operated by Scottish and Southern Electricity Networks (SSEN) will be able to order meals on the Just Eat app and website if they experience a blackout, after the network operator signed up to a new partnership.
Professor Helm calls for action following power cuts
Professor Dieter Helm has given his reaction to the power cuts that caused widespread disruption across the UK's energy and transport networks.
AI could halve the number of power cuts
Artificial intelligence (AI) could help predict and prevent power cuts before they happen, potentially helping to halve the number of outages.
Two-year anniversary for 105 power cut number
The free 105 power cut number continues to perform well with figures showing that it has been used more than three million times since it was launched two years ago today (6 September).
Royal recognition for power cut kit
Engineering firm Kelvatek has received a Queen's Award for Enterprise after working with Electricity North West to develop a 'smart fuse' that reduces the impact of power cuts.
Customers able to track power cuts
A power cut tracker that allows customers to follow engineers' progress when restoring electricity supplies has been launched by UK Power Networks.
SSEN partners with NHS Highland to help customers
Scottish and Southern Electricity Networks (SSEN) and NHS Highland have been working together to ensure that customers who require extra assistance to live independently at home this winter are aware of the Priority Services Register (PSR).
Automation technology reduces length of power cuts
New technology that helps reduce the length of power cuts is being used across the East, South East and London.
Vehicle branding used to drive awareness of 105
Northern Powergrid has added the power cut 105 number to more than half of its fleet to drive up awareness of the free to call service.
Awareness campaign boosts priority services enquiries by 148%
Northern Powergrid has seen a 148% increase in visits to its Priority Services Register webpage following a two-week awareness campaign.
‘Inadequate’ modelling has undermined resilience: ENW CEO
The historically inadequate approach of the Environment Agency to weather and climate forecasting has led to underinvestment in storm and flood resilience by energy networks, Electricity North West’s boss has told Network.
Editor’s weekly: Who you gonna call?
The launch of 105 was a welcome event and the number will be a comfort to networks and customers alike as winter approaches. However, some challenges remain for the new service.
So much more than blackout
The lights going out is the least of the trouble caused by power cuts today.
Three customers excluded from power cut service
Customers of the mobile operator Three have been excluded from the new 105 power cut service at launch.
105 is live: The network’s emergency number
Reporting a power cut has been made as easy as possible with the introduction of a new three-digit number.
National 105 power cut number launched
Electricity network distributors have joined forces to launch a new three-digit national number to make it easier for customers to contact their local distributor and report power cuts and damage to power assets.