customer service
Power
SSEN turns to Just Eat for power cut customers
Households in the southern England licence area operated by Scottish and Southern Electricity Networks (SSEN) will be able to order meals on the Just Eat app and website if they experience a blackout, after the network operator signed up to a new partnership.
Power
Improving customer contact in the WhatsApp era
As National Customer Service Week draws to a close, Lisa Doogan, head of customer service and stakeholder strategy at Scottish and Southern Electricity Networks, describes how it is improving communications with its 3.8 million customers in the north of Scotland and central southern England.
Heat
Heat Trust extends protection to more households
Thousands more people who receive heat through a heat network will now have access to free independent complaint resolution and minimum customer service standards after Heat Trust extended its eligibility requirements.
Power
WPD customer service recognised by Ofgem
Western Power Distribution (WPD) has been recognised by energy regulator Ofgem for its customer service.
Power
Utility Week Energy Customer
The Utility Week Energy Customer Conference is the only dedicated event for B2C and B2B customer professionals within energy retailers and networks.
Customers
SSEN recognised for customer service for second year running
Scottish and Southern Electricity Networks (SSEN) has become the first network operator to meet the requirements of the British Standard Inclusive Service Provision for two years in a row.
Power
Future Networks 2017
The third annual Future Networks conference takes place in Birmingham, on 21 March, 2017.
Customers
UKPN to strengthen customer engagement with new role
UK Power Networks (UKPN) has created the new role of head of customer engagement to increase its focus on customer service.
Power
Early alert for vulnerable customers
Smart metering offers an unparalleled opportunity for improving the service for vulnerable customers.