customer engagement

Challenging the networks

Gas

Challenging the networks

As part of the RIIO2 price controls set out by Ofgem, network operators are required to set up independently chaired customer engagement groups (CEGs). As part of our Utility of the Future campaign, Network caught up with the chairs of four of these groups to find out more about their role and how they challenge the networks.

UKPN appoints chair for customer engagement group

Power

UKPN appoints chair for customer engagement group

UK Power Networks has appointed Ann Bishop as chair of its RIIO-ED2 customer engagement group (CEG).

Hat-trick of Utility Week Award wins for UK Power Networks

Gas

Hat-trick of Utility Week Award wins for UK Power Networks

UK Power Networks picked up a hat-trick of Utility Week Award wins earlier this week.

Customer engagement group starts work

Gas

Customer engagement group starts work

Wales & West Utilities' customer engagement group has met for the first time.

NGN sets up customer engagement group

Gas

NGN sets up customer engagement group

Northern Gas Networks has set up an independent customer engagement group.

SGN announces chairs for customer engagement group

Gas

SGN announces chairs for customer engagement group

SGN has appointed a chair and two deputy chairs for its newly-formed customer engagement group.

Price benchmarking tool will force heat suppliers to ‘step up’

Gas

Price benchmarking tool will force heat suppliers to ‘step up’

Heat Trust has today launched a calculator which allows heat network customers to compare the cost of their heating against the typical gas boiler.

Social media could create a brighter future for networks

Innovation, technology & operations

Social media could create a brighter future for networks

Tools like Twitter and Facebook are not just new-fangled communications channels, says Freddie Tilbrook. They are an important element in the growth of collective consumer power - which will increasingly impact on network operations.

Don’t care, wont care

Strategy & Management

Don’t care, wont care

Should consumers care about the shape of the future energy system and should they have a bigger hand in designing its evolution?