UKPN appoints chair for customer engagement group

UK Power Networks has appointed Ann Bishop as chair of its RIIO-ED2 customer engagement group (CEG).

UKPN appoints chair for customer engagement group

The company, which delivers power to more than 18 million people across London, the East and the South East of England is forming a new and independent CEG.

Its members will be a cross-section of specialists and it will hold the company to the highest standards in customer engagement. The CEG will help ensure that UK Power Networks’ business plan for the regulatory period starting in 2023 meets the needs of all customers while contributing to the creation of the low carbon economy that is fundamental to future generations.

Bishop has worked for more than 30 years with regulated infrastructure businesses and regulators in the UK and internationally. She is the founder of Indepen, which is known for promoting constructive challenge to the status quo and has convened and chaired cross disciplinary groups to address controversial issues in the public, private and third sectors.

Speaking about her appointment, she said: “I am delighted to be given the opportunity to lead UK Power Networks’ CEG. It has never been more important to ensure that the energy networks meet the needs of their customers. I will use my experience and that of the panel to encourage ambition in UK Power Networks as it prepares its RIIO-ED2 business plan.”

Basil Scarsella, chief executive of UK Power Networks, added: “Ann brings a unique blend of knowledge, skills and perspective to this role. Her determination and energy to make sure that customers’ real priorities are central to our business plan will ensure that we will deliver what matters most to our customers.  The CEG has a crucial role to play in critiquing our planning and importantly providing Ofgem with an independent view of our processes. This will be across areas including customer research and services, support for vulnerable households, investment in innovation and our transition to becoming a distribution system operator.”


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