customer engagement
Power
Challenging the networks
As part of the RIIO2 price controls set out by Ofgem, network operators are required to set up independently chaired customer engagement groups (CEGs). As part of our Utility of the Future campaign, Network caught up with the chairs of four of these groups to find out more about their role and how they challenge the networks.
Power
UKPN appoints chair for customer engagement group
UK Power Networks has appointed Ann Bishop as chair of its RIIO-ED2 customer engagement group (CEG).
Power
Hat-trick of Utility Week Award wins for UK Power Networks
UK Power Networks picked up a hat-trick of Utility Week Award wins earlier this week.
Gas
Customer engagement group starts work
Wales & West Utilities' customer engagement group has met for the first time.
Power
NGN sets up customer engagement group
Northern Gas Networks has set up an independent customer engagement group.
Gas
SGN announces chairs for customer engagement group
SGN has appointed a chair and two deputy chairs for its newly-formed customer engagement group.
Heat
Price benchmarking tool will force heat suppliers to ‘step up’
Heat Trust has today launched a calculator which allows heat network customers to compare the cost of their heating against the typical gas boiler.
Innovation, technology & operations
Social media could create a brighter future for networks
Tools like Twitter and Facebook are not just new-fangled communications channels, says Freddie Tilbrook. They are an important element in the growth of collective consumer power - which will increasingly impact on network operations.
Strategy & Management
Don’t care, wont care
Should consumers care about the shape of the future energy system and should they have a bigger hand in designing its evolution?