Customers overcharged by £24bn due to regulator error, Citizens Advice claims
Regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past 15 years, according to research carried out by Citizens Advice.
Ofgem confirms RIIO2 price control methodology
Ofgem has confirmed plans to almost slash in half the returns that energy networks can make.
Investing in the energy decarbonisation transformation benefits consumers
National Grid's head of regulatory finance, Darren Pettifer, says that Ofgem's plans to slash in half the returns that energy networks can earn could put at risk a once in a generation opportunity to transform the energy system, and prevent longer-term benefits to consumers.
SSEN calls for greater transparency in energy networks
Scottish and Southern Electricity Networks (SSEN) has called for greater transparency across the energy networks industry.
Cost of EV tariffs unclear to consumers
A lack of clear information is making it difficult for electric vehicle (EV) drivers to work out the best electricity tariff to choose to charge their vehicles, according to new research from Citizens Advice.
Consumer coalition sets out RIIO2 vulnerability proposals
A coalition of consumer organisations has outlined how Ofgem can deliver on its commitment to improve protections for consumers in vulnerable circumstances in the RIIO2 price controls.
ENA launches best-practice guides for flexibility services
The Energy Networks Association (ENA) has launched five best-practice guides designed to help distributed energy generators and local energy players with business planning and investment decisions.
Citizens Advice wants Ofgem to cut network profits by an extra £4.1bn
Ofgem could save consumers a further £4.1bn in the next set of energy network price controls, according to analysis from Citizens Advice.
Victoria Pelka, senior policy researcher at Citizens Advice, talks about the importance of consumer engagement.
CMA considers regulation for heat networks
The Competition and Markets Authority (CMA) has recommended that the heat network industry should be regulated.
Citizens Advice calls on networks to return “unjustified profits”
Households across the UK are footing the bill for billions of pounds in excess profits made by electricity distribution companies, according to analysis by Citizens Advice.
Citizens Advice calls for automatic compensation for network customers
Citizens Advice has called for customers to be automatically paid all compensation they are entitled to when energy networks fail to meet performance standards.