Utility Week Energy Customer Conference

Utility Week's Energy Customer Conference is the only dedicated event for B2C and B2B customer professionals within energy retailers and networks. Join us to explore the implications of the latest energy price regulations and licence review with Ofgem, gain practical insights from Scottish Power on digital transformation to enhance customer experience and network and collaborate with 150+ industry leaders to share knowledge on developing successful partnerships.

25th October 2018 by Networks

Customers are at the heart of the energy industry’s rapid and disruptive transformation, which includes major technological, regulatory, and cultural change. Driving efficiency and providing exceptional customer service, whilst ensuring the protection of vulnerable customers, is high on the agenda across the UK energy market.

Innovation is key to embracing this evolution; from revolutionary artificial intelligence (AI) technologies, to collaborating outside the energy industry, and embracing novel approaches to communication.

It is crucial that energy companies are dynamic and flexible in developing strategies which respond to the growing competition across the market to offer personalised, affordable, and accessible customer services.

The 2019 Utility Week Energy Customer Conference will equip energy customer professionals with the tools required to exceed customer expectations in an evolving market through critically examining regulatory updates, delivering practical and engaging breakout sessions, and exploring pioneering approaches to enhancing customer engagement and experience.