UK software firm SGS expands services in US
UK software provider Smarter Grid Solutions (SGS) is launching a customer portal for utility companies in the US after successfully implementing the system for Scottish and Southern Electricity Networks (SSEN) and UK Power Networks.
14th January 2020 by Networks
Both distribution network operators use SGS’s Distributed Energy Resources Management System (DERMS) Customer Portal to manage events on their networks and meet the needs of DER customers.
SGS, which already has offices in New York and San Francisco, will roll out the platform to support its utility customers in the US as more DER connects to their networks.
The portal gives clients instant access to network, customer and DER data as well as reference information and relevant periodic reports, technical documents and manuals.
Each client’s customer portal is designed and customised to meet their requirements.
Utility customers use the portal to access SGS’s service desk directly and log incidents and issues.
Authorised users within each client organisation are given access to different information and functions relevant to their role.
Individual operators and engineers access the support request tickets they have raised, while their managers can review the status and progress on all issues across the organisation.
The portal follows strict data and security protocols, with the data centres it uses hosted at Tier IV or III+, SSAE-16, PCI DSS, or ISO 27001 compliant facilities.
In 2019, SGS had over 1.3GW of renewable generation, energy storage and flexible load under control.
Euan Davidson, executive director at SGS, said: “Clients are asking for increased visibility through our DERMS platform so access to a customer portal is now an essential part of effective service delivery and customer engagement. We channel nearly 10 years of DERMS operational experience through the portal to serve our customers.
“We have exciting plans to expand the range of services that we offer through the portal as well as support our DERMS operational customers in the United States. The transition towards smart, flexible, low carbon electricity places new demands on our utility customers and the portal helps them to serve their customers better”
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