Northern Powergrid trial charges up electric vans to replace emergency generators
Northern Powergrid is running a trial to use electric vans with on-board battery storage to replace diesel generators as a more sustainable means of restoring power to consumers during emergency works or power cuts.
Improving customer contact in the WhatsApp era
As National Customer Service Week draws to a close, Lisa Doogan, head of customer service and stakeholder strategy at Scottish and Southern Electricity Networks, describes how it is improving communications with its 3.8 million customers in the north of Scotland and central southern England.
Ofgem outlines strategy to help vulnerable consumers
Energy regulator Ofgem has set out a five point plan to help vulnerable consumers.