consumers
Gas
Consumer power key to heat pump roll-out, says HPA
The Heat Pump Association (HPA) has launched a new report, "Delivering net zero: A roadmap for the role of heat Pumps", outlining the heat pump industry's readiness to deliver decarbonisation of heat.
Technology & Operations
Ofgem outlines vision to 2023
Energy regulator Ofgem has set out its vision to 2023 and claims the objectives and priorities within it are designed to "protect the interests of existing and future consumers" in a rapidly changing energy sector.
Gas
Investing in the energy decarbonisation transformation benefits consumers
National Grid's head of regulatory finance, Darren Pettifer, says that Ofgem's plans to slash in half the returns that energy networks can earn could put at risk a once in a generation opportunity to transform the energy system, and prevent longer-term benefits to consumers.
Power
Utility Week Consumer Vulnerability Conference
In the UK the number of aging and vulnerable customers is continuing to grow and therefore so is the importance for utility companies to provide better protection for their customers, the 2019 Utility Week Consumer Vulnerability Conference provides the only dedicated meeting place for forward-thinking vulnerability professionals across utilities and regulated industries.
Customers
NIC seeking views on regulation of essential services
The National Infrastructure Commission (NIC) is seeking views on what future changes may be required to improve regulation of the energy, telecoms and water industries.
Heat
Consumer coalition sets out RIIO2 vulnerability proposals
A coalition of consumer organisations has outlined how Ofgem can deliver on its commitment to improve protections for consumers in vulnerable circumstances in the RIIO2 price controls.
Power
Report calls for single consumer regulator for utilities
A new report has recommended the creation of a single "essential service consumer regulator" to cover all utilities.
Gas
Ofgem’s RIIO2 price controls move a step closer
Ofgem has confirmed that the default length of the next price controls will be five years with the energy regulator's plans to deliver savings of over £5 billion to consumers moving a step closer.
Power
Consumers want a role in Britain’s energy infrastructure, ENW research shows
Research from Electricity North West reveals 70% of British consumers believe they have a role to play in the UK's energy infrastructure, but 55% stated they did not know how to get involved.
Heat
Time to change or fail
Matt Hastings, programme director at Centrica's Cornwall Local Energy Market, explains the importance of disrupting your own business model.
Heat
Consumers matter
Victoria Pelka, senior policy researcher at Citizens Advice, talks about the importance of consumer engagement.
Gas
Citizens Advice calls on networks to return “unjustified profits”
Households across the UK are footing the bill for billions of pounds in excess profits made by electricity distribution companies, according to analysis by Citizens Advice.