Utility Week Consumer Vulnerability Conference

In the UK the number of aging and vulnerable customers is continuing to grow and therefore so is the importance for utility companies to provide better protection for their customers, the 2019 Utility Week Consumer Vulnerability Conference provides the only dedicated meeting place for forward-thinking vulnerability professionals across utilities and regulated industries.

Utility Week Consumer Vulnerability Conference

Join 100+ vulnerability professionals from the UK’s largest utilities to explore all the options available to tackle the issue of consumer vulnerability amongst an increasingly vulnerable and aging population in the UK on the 27 June 2019. 

Expert speakers include:  

  •  Steve Crabb, Director, corporate citizenship and consumer vulnerability, Centrica
  • Matt Cole, Head of policy and social energy, npower
  • Rachel Ryan-Crisp, Affordability and vulnerability lead, Southern Water
  • Amanda Phillips, Priority services lead, United Utilities
  • Meghna Tewari, Head of vulnerability and consumer policy, Ofgem
  • Dan Walker-Nolan, Principal, strategy & policy, Ofwat
  • Dan Alchin, Head of policy and regulation, Energy UK
  • Lord Larry Whitty, Chair, Commission for Customers in Vulnerable Circumstances  
  • Phil Marshall, Deputy chief executive, Consumer Council for Water


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