customer protection
Heat
Heat Trust extends protection to more households
Thousands more people who receive heat through a heat network will now have access to free independent complaint resolution and minimum customer service standards after Heat Trust extended its eligibility requirements.
Gas
Protection, monitoring and control
National Grid is rising to new challenges in the vital areas of protection, monitoring and control with one eye on its back and the other very much on the future. Ben Graff, head of T2 stakeholder engagement at National Grid, highlights the work being done by the system operator.
Gas
Heat Trust consults on plans to open up customer scheme
Heat Trust has put forward plans to allow more heat networks to sign up to its customer protection scheme.