Strategy & Management

Managing customer expectations

Strategy & Management

Managing customer expectations

Freddie Tilbrook explains why networks must deliver greater clarity for customers on the rules of engagement for new grid connections.

Price benchmarking tool will force heat suppliers to ‘step up’

Gas

Price benchmarking tool will force heat suppliers to ‘step up’

Heat Trust has today launched a calculator which allows heat network customers to compare the cost of their heating against the typical gas boiler.

UKPN to strengthen customer engagement with new role

Strategy & Management

UKPN to strengthen customer engagement with new role

UK Power Networks (UKPN) has created the new role of head of customer engagement to increase its focus on customer service.

Early alert for vulnerable customers

Gas

Early alert for vulnerable customers

Smart metering offers an unparalleled opportunity for improving the service for vulnerable customers.

Smart metering: It begins

Gas

Smart metering: It begins

The rollout of smart meters will usher in a new digital dawn for energy, bringing network operators out of the darkness and into the light. But not before some stumbles.

Northern Powergrid launches new look website

Power

Northern Powergrid launches new look website

Northern Powergrid has launched a new look website based on feedback from its customers across the North East, Yorkshire and northern Lincolnshire.

DNOs need ‘real credit’ for innovation work, says ENW boss

Strategy & Management

DNOs need ‘real credit’ for innovation work, says ENW boss

There is a “need to explore” ways of allowing DNOs to make returns on their innovation work, Electricity North West chief executive Peter Emery has told Network.

A golden age: EA Technology celebrates 50 years

Power

A golden age: EA Technology celebrates 50 years

From state-owned research body to market-led solutions provider, 50 years have seen EA Technology change beyond all recognition, says chief executive Robert Davies as the firm celebrates its golden anniversary.

DSR hampered by fear of disruption

Strategy & Management

DSR hampered by fear of disruption

Ninety per cent of businesses would provide demand side response (DSR) if it did not adversely affect their operations.

So much more than blackout

Heat

So much more than blackout

The lights going out is the least of the trouble caused by power cuts today.

Three customers excluded from power cut service

Power

Three customers excluded from power cut service

Customers of the mobile operator Three have been excluded from the new 105 power cut service at launch.

105 is live: The network’s emergency number

Power

105 is live: The network’s emergency number

Reporting a power cut has been made as easy as possible with the introduction of a new three-digit number.

SSE unifies network businesses through rebrand

Power

SSE unifies network businesses through rebrand

The electricity network operator formerly known as Scottish and Southern Energy Power Distribution has rebranded to become Scottish and Southern Electricity Networks from today.

Beama appoints new vice-president

Strategy & Management

Beama appoints new vice-president

The trade association for electrical infrastructure technologies has named eco-entrepreneur Patrick Caiger-Smith as its new vice-president.

Smart energy dynamics: the need for new architecture

Gas

Smart energy dynamics: the need for new architecture

Steel yourself for some tough decisions in the next five to ten years says Duncan Botting as concludes a series of articles on smart energy dynamics.

Shortage of grid contracts dampening storage market

Power

Shortage of grid contracts dampening storage market

Oversubscription for National Grid’s Enhanced Frequency Response service will result in uncertainty for a large proportion of battery developers when the first contracts are awarded on 26 August, Smartest Energy has warned.

Achieving EV charging consensus

Power

Achieving EV charging consensus

Gill Nowell, Smart EV project manager at EA Technology, says standardisation is key to control charging.

National Grid begins selling stake in gas distribution business

Gas

National Grid begins selling stake in gas distribution business

National Grid has begun the process of auctioning off a 51% stake in its gas distribution business, Bloomberg has reported.

Reducing dependence on the national grid is a must

Strategy & Management

Reducing dependence on the national grid is a must

Peter Rolton says our national grid is no longer fit for purpose and makes the case for localised energy systems.

National Grid cuts energy use ahead of trainee surge

Heat

National Grid cuts energy use ahead of trainee surge

System operator National Grid has installed a series of energy saving measures at its training centre in Eakring ahead of the surge in trainees expected in the coming years.

Changing industry gender ratios is easier said than done

Gas

Changing industry gender ratios is easier said than done

The energy industry is failing to significantly increase the proportion or accelerate the progression of female staff. Network explores the problem.

Morrison Utility Services sold to First Reserve

Strategy & Management

Morrison Utility Services sold to First Reserve

Private equity firm First Reserve is to buy utilities infrastructure services provide Morrison Utility Services (MUS) from Bregal Capital and Motion Equity Partners.

Low Carbon invests in district heating to develop replicable finance model

Heat

Low Carbon invests in district heating to develop replicable finance model

Renewable energy investment company Low Carbon has invested in district heating consortium Energy Networks (Europe) (ENE) to fund a scalable development and financing model for district heat networks.

Energy & Utility Skills Group appoints new chair

Gas

Energy & Utility Skills Group appoints new chair

The energy and utilities sector body for development of skills and training standards has appointed Jan Ward CBE as its new chair.

New governance needed for UK power grid: FPSA report

Gas

New governance needed for UK power grid: FPSA report

New organisational and governance capabilities will be required in order to support urgent reform of the UK power grid's functionality, according to the authors of the Future Power Systems Architecture (FPSA) report.

EU invests €263 million to strengthen grid

Gas

EU invests €263 million to strengthen grid

The European Union is to invest €263 million on energy infrastructure projects to strengthen the European grid.

New challenges force transmission charge review

Strategy & Management

New challenges force transmission charge review

New challenges have forced National Grid to review transmission charges to ensure a “level playing field” for emerging technologies such as demand side response and battery storage.

Political uncertainty is biggest challenge for energy

Strategy & Management

Political uncertainty is biggest challenge for energy

The Energy Institute annual barometer report has revealed the key challenges as seen by the sector

PipeCo: could it work?

Gas

PipeCo: could it work?

Attracting investment may demand more than just a framework – it could need a whole new business model.

District heat: an attractive investment?

Gas

District heat: an attractive investment?

District heat networks are expected to supply a significant proportion of the UK's heating needs, but first the sector needs to attract institutional investment.

Smart metering: gaining early advantage

Power

Smart metering: gaining early advantage

The smart meter rollout is about to begin. Mike Wilks explains what distribution network operators need to be doing now to gain early advantage from the resulting deluge of data.