customer vulnerability
People & Skills
Free UW seminar: Improving digital experiences for vulnerable customers
Overcoming the challenges of delivering excellence in digital services to priority service customers will be the topic of a new Utility Week webinar.
Gas
WPD maintains place at top of stakeholder engagement table
Western Power Distribution (WPD) has strengthened its place at the top of the industry table for stakeholder engagement and customer vulnerability in the annual Ofgem incentive.
Gas
Challenging the networks
As part of the RIIO2 price controls set out by Ofgem, network operators are required to set up independently chaired customer engagement groups (CEGs). As part of our Utility of the Future campaign, Network caught up with the chairs of four of these groups to find out more about their role and how they challenge the networks.
Power
Utility Week Consumer Vulnerability Conference
In the UK the number of aging and vulnerable customers is continuing to grow and therefore so is the importance for utility companies to provide better protection for their customers, the 2019 Utility Week Consumer Vulnerability Conference provides the only dedicated meeting place for forward-thinking vulnerability professionals across utilities and regulated industries.
Gas
WPD tops Ofgem’s stakeholder incentive scheme
Western Power Distribution has strengthened its place at the top of the industry table for stakeholder engagement and customer vulnerability in the annual Ofgem incentive.