Wales & West achieves BSI verification for work with vulnerable customers

Wales & West achieves BSI verification for work with vulnerable customers

Wales & West Utilities has been recognised for its assistance to vulnerable customers.

The company has been verified by the BSI (British Standards Institution) in achieving verification for the outstanding support it provides.

The network operator, which brings energy to 7.5 million people across Wales and the south west of England, has been re-audited and it has been confirmed that it's achieving the BS 18477 which recognises the range of support Wales & West Utilities offers to help those customers most in need.

BS 18477 is a voluntary standard and one that has been identified as something all gas and electricity companies should be working towards.

Wales & West Utilities director of business services, Mark Oliver, said: "We are delighted that this audit has confirmed that we are still achieving the standard. This accomplishment, which is regarded by many as the gold standard for helping vulnerable customers, is testament to the huge amount of work we undertake to ensure we have vast measures to help our vulnerable customers.

"We are committed to leading the industry in providing excellent customer service and this compliance to the standard recognises our hard work and continuous improvement to support our customers most in need."

In developing the BS 18477, BSI Group worked with Consumer Focus, Age UK, the Office of Fair Trading and the Trading Standards Institute.

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