Wales and West Utilities hits the road with customer support vehicle

Wales and West Utilities hits the road with customer support vehicle

Wales and West Utilities has launched a new customer service vehicle to provide a temporary second home for customers when their gas supplies are interrupted.

The vehicle is fitted out with a mini-kitchen, containing a microwave and hot water facilities, as well as a table, comfortable seating and a toilet.

"Our underground gas network is safe, secure and resilient, even in the worst of weather," said Wales and West Utilities customer experience manager Claire Edwards.

"But sometimes, issues outside our control - like third party damage to our network, can temporarily interrupt gas supplies to communities.

"Our customer support vehicle will help us make sure that on the rare occasion this happens, local people, particularly the most vulnerable in the community, have somewhere to get all the help and information they need."

In May, Northern Powergrid reported a surge in signups for its priority services register which helps vulnerable customers to access support when their power supplies are cut.

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