Wales and West Utilities hits the road with customer support vehicle

Wales and West Utilities hits the road with customer support vehicle

Wales and West Utilities has launched a new customer service vehicle to provide a temporary second home for customers when their gas supplies are interrupted.

The vehicle is fitted out with a mini-kitchen, containing a microwave and hot water facilities, as well as a table, comfortable seating and a toilet.

"Our underground gas network is safe, secure and resilient, even in the worst of weather," said Wales and West Utilities customer experience manager Claire Edwards.

"But sometimes, issues outside our control - like third party damage to our network, can temporarily interrupt gas supplies to communities.

"Our customer support vehicle will help us make sure that on the rare occasion this happens, local people, particularly the most vulnerable in the community, have somewhere to get all the help and information they need."

In May, Northern Powergrid reported a surge in signups for its priority services register which helps vulnerable customers to access support when their power supplies are cut.


Starwardslogo300300 550x250

The deadline for entries to the 2018 Utility Week Stars Awards is fast approaching.

Cadentprojectmap 550x250

Work on Cadent's biggest civil engineering project - a 330m long tunnel under the River Thames - is nearing completion with London's historic Battersea Park also getting a major makeover.

Emmaashcroftyoungprofessionalwinner 550x250

Staff working in the decentralised energy industry were recognised at the Decentralised Energy Awards 2018 earlier this week.