Utility Week Customer Summit

  • 30 October 2019
  • 99 City Road, Inmarsat Conference Centre, London

With customers at the heart of the utility industry's rapid and disruptive transformation, the future success of energy and water companies alike depends on their ability to successfully combine robust service provision with innovative ways to connect with customers. The 2020 Utility Week Customer Summit provides the only dedicated meeting place for forward-thinking customer professionals across the UK's utilities.

Utility Week Customer Summit

You can hear from expert speakers including:

  • Chris Lovatt, Managing director, residential, E.ON
  • Eileen Brown, Customer experience director, Northern Gas Networks  
  • Rebecca Dibb-Simkin, Marketing and product director, Octopus Energy 
  • Jo Mayes, Director of customer experience, Business Stream   
  • Zoe Burns-Shore, Director of customer experience, Yorkshire Water
  • Nish Dattani, Managing director, First Business Water  

Join 300+ customer professionals from the UK's largest utilities across the two days to:

  • Hear how you can move to a customer centric culture within your company 
  • Gain insight on customer service trends for the 2020s  
  • Understand whether collaboration is going far enough in supporting vulnerable customers 
  • Ensure you are delivering real value to your customers