The network operator won the Customer Care Award and also picked up Environment and Team of the Year accolades.
The annual awards is one of the most prestigious award ceremonies in the utility sector, showcasing the very best work of the country’s utility companies. Monday’s (10 December) ceremony attracted more than 1,500 guests to Grosvenor House Hotel in central London with an evening of The Greatest Showman themed music and entertainment.
The first of the award wins came in the Customer Care category for the company’s support of people in vulnerable circumstances and for what the judging panel commended as a project that addressed and taken action on what is a critical issue.
The company’s StaySafe team was also honoured with Team of the Year for what the judges described as a sensible and solid initiative for promoting good safety practice. UK Power Networks’ ambition to improve London’s air quality by accelerating the decarbonisation of London’s public transport was also recognised with a win in the Environment category.
Head of customer engagement Julie Minns, said: “We’re very proud to have come out on top in the three areas that we know are most important to our customers; safety, customer care and the environment. It’s great for the fantastic teams behind these initiatives to receive this recognition as judged by our industry peers.”
As a finalist in 11 of the 14 categories last night, UK Power Networks was also shortlisted for Capital Programme Management, Transformation and Innovation, Staff development, Diversity, and Utility of the Year amongst others.
Full list of winners:
Industry Achiever – Robert Symons
Capital Project Management Award – United Utilities
Community Initiative of the Year – Haven Power
Customer Care Award – UK Power Networks
Customer Engagement Award – Apadmi and United Utilities
Diversity Award – SSE and Equal Approach
Environment Award – UK Power Networks
Health & Safety Award – Lanes Group and Thames Water
Transformation & Innovation – Northumbrian Water Group
IT Initiative of the Year – Northumbrian Water Group
Staff Development Award – Morrison Utility Services and Wales & West Utilities (the Western Gas Alliance)
Supply Chain Excellence – United Utilities and L Marks
Team of the Year – UK Power Networks
Utility Partner of the Year – Energy & Utility Skills
Utility of the Year– Anglian Water
You can view images from the night here.
