Customers

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  • Richard Broome
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  • Charles Robson, partner, Womble Bond Dickinson
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  • Casey Cole, chair of Heat Trust and managing director, Guru Systems
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  • Freddie Tilbrook, Energy Innovation Centre and The Energy Loop
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Stewart Reid discusses the options for recovering the costs of network reinforcement needed for electric vehicles, and the unintended consequences of doing so.

  • Stewart Reid, head of asset management and innovation, SSHEPD
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Tools like Twitter and Facebook are not just new-fangled communications channels, says Freddie Tilbrook. They are an important element in the growth of collective consumer power - which will increasingly impact on network operations.

  • Freddie Tilbrook, Energy Innovation Centre and The Energy Loop
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Utilities with international ownership need to ensure they maintain focus on understanding local customer preferences throughout the UK-EU break-up, says Jo Causon.

  • Lo Causon, chief executive, Institute of Customer Service
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Should consumers care about the shape of the future energy system and should they have a bigger hand in designing its evolution?